Reporting a case that took place

I’m a patient at a hospital and would like to make a complain about the way I have been treated .

Incident 1 (12/5/2022)
Call bell was ringing for over an hour

HCA not wanting to attend to the call due to a patient behaviour within the bay. Patient spitting on the floor.

Speaking in their language ( not knowing that im from the same country as them) about patients in the bay particular the man opposite me who kept spitting. Hca said in there language that they r sure it is him pressing his call bell and that they will not attend to him not knowing it was me wanting to be changed after I had opened my bowels.

I had to vocal voice out :hello hello before I had any help.

Hca didn’t bother to introduce herself or communicate with me the whole time she was changing me.ignoring me the whole time.

Changed me in the dark, didn’t clean me well. Feaces all over my gown which I discovered in the morning and noticed she didn’t clean me well leaving stained feaces everywhere..

Incident 2 (14/5/2022)
On Saturday when my sister came to help me as she always do, she was pulled out by a nurse in royal blue whilst she was in the middle changing me , just because she had gone over the visiting time. My sister comes to assist me with feeding and personal care since I’m not able to do it myself presently and how it takes patient a long time first before they get help. That nurse showed No respect nor dignity whatsoever. Leaving me unsafe on the side knowing that I have hip pain just to tell my sister off for over staying.

Certain staffs within the ward ought to be reminded of the 5 C’s in such situation and to be reminded that you treat people the way you would like to be treated.

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