how company ensures / promotes customer knowledge
May 12th, 2022
1. Read the attached Baldridge application summary
2. Develop a concise description of the organizations systemic approach, methods, and tools used to answer the question: “describe how company ensures / promotes customer knowledge”
3. Support your analysis with solid management research literature
4. Identify one strength from customer knowledge, what do they do well?
5. Identify one opportunity for improvement from customer knowledge, what do they need to improve?
6. Maturity level: which one? aligned system or integrated and refined system
2. Develop a concise description of the organizations systemic approach, methods, and tools used to answer the question: “describe how company ensures / promotes customer knowledge”
3. Support your analysis with solid management research literature
4. Identify one strength from customer knowledge, what do they do well?
5. Identify one opportunity for improvement from customer knowledge, what do they need to improve?
6. Maturity level: which one? aligned system or integrated and refined system
4 pages, 12 fonts. Double spaced. 5 References
Title page not required, I will add it.
