customer relations management
December 18th, 2022
Overview:
Select an organization that you have a direct experience with either as an employee or
a customer. Using Table 4.2 as your guide, identify what you think are the advantages
and disadvantages relative to CRM effectiveness based on its size and organizational
structure.
Instructions:
• Prepare a short report in response to the question above.
• Support your findings (what you have identified as advantages and
disadvantages) by sharing your own experiences or others through reading
customer feedback of the company that you chose.
o Conducting a quick google search is one way for you to find out how
consumers rate a company or product.
Requirements:
• Submit a Word document in APA format.
• Minimum of three pages in length, excluding the Title and Reference pages.
• At least three references.
Select an organization that you have a direct experience with either as an employee or
a customer. Using Table 4.2 as your guide, identify what you think are the advantages
and disadvantages relative to CRM effectiveness based on its size and organizational
structure.
Instructions:
• Prepare a short report in response to the question above.
• Support your findings (what you have identified as advantages and
disadvantages) by sharing your own experiences or others through reading
customer feedback of the company that you chose.
o Conducting a quick google search is one way for you to find out how
consumers rate a company or product.
Requirements:
• Submit a Word document in APA format.
• Minimum of three pages in length, excluding the Title and Reference pages.
• At least three references.
