Case Study #1: Wells Fargo
What happened at Wells Fargo with regard to past activities that led to this major scandal?
What internal dimensions of the company were part of the problems that occurred?
How might the organizational structure of the company have been part of the problems that occurred?
Identify and use relevant concepts from this chapter as well as your own thoughts and analysis to diagnose the scandal at Wells Fargo. How could such a scandal have occurred in the first place? Who and what was at fault?
Suggest some solution paths the company might consider, using knowledge from this chapter and your own thoughts/research, to avoid such a scandal from reoccurring.